WHY HAS EBAY DEGRADED TO NO ACTUAL LIVE USA PHONE CUSTOMER SERVICE HELP!?

Question

CHAT IMHO as a Retired Director of IT-UTO Security, Enterprise Systems Mgt! CHAT is more closly related to SMOKE SIGNALS TECHNAOLOGY as in compared too a reputabe company with sales of international base, supposdedly above 500 Million now, my 3rd eBay store since 1997, this one since 2011 and can't beleieve how bad communication has fallen! Terrible, and just to ask the community if it knows I will put my phone # out there/here *** *** **** Arizona time please feel free to call me and explian wh...

dryophelia · Answer

There arenâ€™t enough USA citizens to handle the volume of calls generated by 500 million users.

inceptions · Answer

@zonalrick

You're not addressing eBay here - this is a public member-to-member board. That's why your phone number was removed - for your protection and privacy.

eBay had not discontinued the ability to speak with a customer service rep - but you have to request a call back. @eburtonlab already responded to your post with instructions on how to speak directly with an eBay rep.

zonalrick · Answer

My "Community" trial email was to prove AGAIN that no eBay customer service person is listening, watching, etc...I included my phone number to test to see if any eBay customer service rep cared enough to call a person who has had an eBay store just about since you got too big for yourselves and make real adults use CHAT which is steps back towards smoke signals not real customer service! So again, no call, only a trite reprimand that I am not allowed to put my ph # in a community message board, however still no actual reply to my questions about lousy service standards!! Basically I know you have my working ph number but you rather ding me on rules than speak to me about a adult eBay problem I have, actually 3, or 4 problems but nobody at eBay cares enough, proved once again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Custome Service rep w/12+ years of experience please contact me in Realtime w/a voice and a brain, again PLEASE!? a HUMAN in the USA please with a grasp of eBays practices for SELLERS.

eburtonlab · Answer

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid