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Why does eBay make it so difficult to contact actual support when their AI doesn’t address your issue
Summary: dig963 expresses frustration with eBay's customer support, which relies heavily on automated prompts rather than offering real AI solutions. They describe difficulties in resolving a transaction issue due to unhelpful automated responses and the challenge of reaching live support, which seems to require special access.
I have been trying to contact customer support but have just been brick wallled by having to use these unhelpful ai prompts for my issue. Nothing but pre recorded prompts not even real ai . The same response for similar but different issues every time. eBay says they couldn’t cancel an order someone selling to me made the seller tried to cancel do to a issue with the product eBay said the order couldn’t be. Canceled due to “issues with the refund” I have transaction id number screen shots pdg of my bank statement everything to show eBay took my money for this purchase yet their ai can’t resolve that and getting to live support requires a secret pass code or something
