Why does EBAY Help loop into no Ebay party to contact, I am in a maze of confusion

Question

I received an email showing a Boom Box delivered, yet I never received product.

Also:

When I click the tracking link in my email, it leads to a message saying something like â€œno recent ordersâ€
I canâ€™t click anywhere on ebay site (logged in) as to how to get support without looping back to looking at articles that loop to same nowhere zone
No phone numbers, online chat options or otherwise
I canâ€™t find the amount on the site to show what was charged to me for same product, a boom box
I hope not to dispute any Ebay charges with my bank
I hope not to have to contact Better Business Bureau, etc, to make complaint as I have so enjoyed eBay until this "transaction"

Any suggestions?

disneyshopper · Answer

Is it posible that you made the purchase as a guest?

Purchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request.

To contact Ebay Customer Service, use this link and click on "have us call you":

https://www.ebay.com/help/contact_us?id=4002&st=10

Customer Service is open 5:00am to 9:30pm Pacific time.