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Why does eBay have its Customer Service Department hang-up on Sellers when they can't resolve an issue?
Why does eBay have its Customer Service Department hang-up on Sellers when they can't resolve an issue? That just happened when I asked for a manager because I found a glitch in Ebay's system that cannot by resolved on my end, eBay Tech MUST resolve the issue.
5 comments
comics-scifi-collectibles
Mentor3 weeks ago@travelbb2017 Please share the item number so we can take a look at the listing.
travelbb2017
OP3 weeks agoHi, thank you for the response. This is the info you requested.
Vintage 1940s Angelus Chronograph Caliber 215 ACIER INOX SS Parts/Repair 267784356145
travelbb2017
OP3 weeks agoI also learned that this is a true eBay platform software glitch: International customers having trouble paying (Ebay technical problem) https://community.ebay.com/forum/selling-57920/topic/international-customers-having-trouble-paying-ebay-technical-problem-469798/?utm_source=forum_contextual_recommendations&utm_medium=related_discussion
comics-scifi-collectibles
Mentor3 weeks ago · Edited@travelbb2017 This post that you shared a link to did not have an actual answer yet. I have responded with information on the EIS shipping works.
https://community.ebay.com/forum/selling-57920/topic/international-customers-having-trouble-paying-ebay-technical-problem-469798/?utm_source=forum_contextual_recommendations&utm_medium=related_discussion
You can not send combined invoices for eBay International Shipping program. This is not a tech issue.
Buyers can only combine shipping if they checkout and pay with one payment from their cart.
This however doesn't always work.
Items must be similar and from the same category to be able to be combined due to customs requirements.
If your buyer was not able to combine by paying with one payment from their cart then you have to END the listings and relist the items into ONE listing. Again this can only be done if the items are similar and from the same category.
I would reach out the buyer and let them know that you are going to cancel as problem with buyers address. Refund them, then relist as one listing.
Not all items can ship to all locations due to country specific import restrictions and restrictions of the eBay International Shipping Program.
If the country is not on the long list of ship to countries on the listing then that means the item is excluded from shipping, not the country.
THIS IS YOUR PROBLEM>>>
Also just because you see a list of countries on a listing it does NOT mean that you have shipping set up to that location. You have to check the shipping on a computer by selecting See Details next to the shipping price and then selecting a country from the list.
The watch is excluded from the EIS program completely because it is being sold as for parts or not working. eBay is not taking the risk on a not as described return case.
No returns does NOT mean no refunds. With the EIS program eBay would have been the one to refund the buyer.
If you wish to complete the sale you will need to cancel the listing as problem with buyers address and Relist WITH direct by you international shipping. You then take all responsibility for the watch arriving safely and on time. There is a 3 day limit from the date of delivery for not as described returns on items sold as for parts or not working.
I personally would not direct ship this expensive of a watch directly to the buyer. The buyer probably isn't even aware that they will have to pay customs fees. The listing doesn't have the custom fees due before delivery message because there IS no actual international shipping.
Let me know if you still have any quesitons.
( PS if an agent said it's a site tech issue then they are wrong as often happens. Sorry they hung up on you, that should never happen)
travelbb2017
OP3 weeks agoMy Buyer is getting messages "Unfortunately Seller Does Not Ship to Your Location," - So they cannot purchase my watch. Buyer is located in Canada. I have no issues selling to Canadian Buyers. I told the Customer Service there is a glitch in their system -which needs to be fixed (this glitch is causing me not to be able to do business with the buyer). I tried to explain to the Customer Service team exactly what is causing the issue, because they didn't understand the issue, they hung up on me when I asked to speak to a manager.