Why does Ebay allow so many non-paying bidders?

Question

Why does Ebay allow continued non-paying bidders?

house*of*paws · Answer

Hi @gordabrew

Because eBay has no way of knowing beforehand whether a buyer will pay.

eBay has given sellers tools to reduce the problem â€¦ like the ability to block members who have received two or more nonpayment strikes within a 12 month period.

eBay also allows sellers to require pre-payment information before a buyer makes a Best Offer OR places a bid on an auction.

These options can be found under Buyer Requirements.

eastlaneave · Answer

I am sorry that is happening, it is frustrating when buyers do not pay.
Here are some things you can do to prevent non-paying buyers.

-- If it has been 4 days (96 hours) and the buyer has not paid, you can cancel the order for "Non-payment". Here is a help page where you can learn more, and you can cancel right here, just click the picture of your item and follow the steps.

https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136

==> This process gives the buyer an unpaid item "strike", and it refunds your final value fees. This is a hidden thing, but with enough, the buyer will be removed from eBay. And you as a seller can block these bad buyers, see the settings below

To help avoid non-paying buyers in the future, here are some settings to consider:

1) You can block buyers with prior unpaid purchases:

Set your Buyer Requirements to â€“

- block "buyers" with x number of unpaid purchases (2 in 12 months is the most strict)

- block "buyers" who live in a place you do not ship to.

- Apply the above settings to active and future listings

https://www.ebay.com/bmgt/buyerrequirements

2) Make sure to exclude all the continents/countries you do not want to ship to.

https://www.ebay.com/ship/prf/excludeRegions

3) You can also block a specific Username that you had a bad experience with

https://www.ebay.com/bmgt/BuyerBlock

4) Turn OFF Best Offers on all your listings

(Immediate Payment Required doesn't work when a buyer sends an offer.)

Uncheck the box that says: "Allow Offers"

If you want Best Offers

5) Enable the new Buyer Payment Requirements here: https://www.ebay.com/bmgt/buyerrequirements

Best Offer: "Require buyers to provide a payment method before they make an offer".

6) Turn on Immediate Payment Required for all Fixed Price Listings. (Don't list Auctions)

https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=4151

7) If you want your non-paying sales to cancel automatically at 4 days, you can enable that here:

https://www.ebay.com/Cancel/Preference/UnpaidPurchase

lady_madonna · Answer

@gordabrew All unpaid item cancellations are recorded on a buyer's account. Buyers who have excessive unpaid items, or canceled transactions, may have limits imposed, or lose their buying privileges. When a buyer does not pay, cancel the transaction after 4 days of non-payment have passed, specify "buyer didn't pay". In Seller Hub, go to Orders . Find the order you want to cancel, and from More actions , select Cancel order . Select "buyer didn't pay" as the reason for the cancellation and then select Submit to finish. https://www.ebay.com/help/ip?topicId=4136&contextid=c3b936df-885a-471e-9f26-550bfb6954cc:1844ecfd4da... Place the non-paying buyer on your Blocked Buyer List: https://www.ebay.com/bmgt/BuyerBlock? Set your buyer requirements to block buyers who caused cancellations of 2 unpaid purchases within 12 month(s). https://www.ebay.com/bmgt/buyerrequirements