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Why did eBay not approve my return request?
I'm turning to the community for help in understanding why eBay did not approve my return request. The backstory.... I ordered an item from a seller in Japan after messaging with him to ascertain how long it would take to ship the item to me. After about 6 days after I placed the order the shipment label still hadn't been created so I made a cancel order request, since it was unlikely then that I would receive it in time for my purpose. After that expired unapproved I called eBay CS who advised me to make a return request, as it was then 8 days since I ordered/paid and still no shipping label created. Further, the CS person advised me after 3 days more I could ask eBay to step in to approve my return request if seller has not resolved it. The shipping label was created after the return request was filed, but no response from seller. 7 days later the item arrived and eBay denied my request for return because I received the item. As I understood CS rep, if I hadn't received the item by a specific date, Apr 11, I could ask eBay to step in to resolve and she was pretty confident that it would be resolved in my favor. Can anyone explain why the return would not be approved? If the item arrives, though late, would that eliminate the refund/return approval under eBay policy? eBay stated I was denied because I received the item. nothing was said about the late shipping and late arrival.
lady_madonna
Mentor1 year ago@wanderingalaskan
That CS rep was in error when they told you to file a Return Request because you had not received the item yet. You needed to file a Refund Request due to Item Not Received.
If you indeed filed a Return Request, what reason did you choose when you filed the Return Request? If the reason you chose was not valid per Ebay's Money Back Guarantee, and the seller does not accept returns, then your Return Request would have been closed.