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Why can't I leave a review
Hello,
I bought a backlit keyboard. The keyboard arrived and it's not backlit. I e mailed seller days ago about product description not matching product and they ignored me. Today I tried to write a bad review and when I hit enter was given a message that said I already wrote a review. I have not already written a review. Have I been hacked or does e bay not accept bad reviews? I don't understand what's going on. I want to protect other buyers from this seller by leaving a review. I tried to use the chat bot but it isn't helpful and ny query doesn’t fall into any of the categories. Anyone know how to contact customer service directly to ask about this.
comics-scifi-collectibles
Mentor2 years ago@tifleigh71 You left feedback about the keyboard. You can return it for a full refund.
I am sorry that you had a bad seller. You are covered by the eBay Money Back Guarantee. This not only gets you a full refund but also goes on the sellers record.
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Doesn't match pictures or description.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International