Locked
Discussions in this board are limited to the original poster and Community Mentors
Why can't I get the proper help, I didn't do anything wrong.
Summary: maddiej-2 is experiencing issues with a multi-account fraud on an online platform, leading to unjust fees and account issues, including unauthorized changes and drained funds. maddiej-2 reported being unable to properly contact support and expressed frustration with unhelpful and hostile customer service interactions. lady_madonna suggested standard customer service contact methods, while maddiej-2 highlighted the need for more effective solutions, such as involving external bodies like the BBB and documenting everything. comics-scifi-collectibles recommended using social media for better assistance.
UPDATE:CRITICAL ESCALATION: Multi-Account Fraud, Unjust Fees, and Account DrainingThe System Loop: I am locked out of reporting abusive buyer hai4000 (Order #14-14762-30902) because your automated interface crashes with a red "We ran into a problem" banner. I require an immediate manager override.The Market Manipulation: Buyer hai-2858 and hai4000 are the same person manipulating listings. In my May 30 chat logs, they explicitly admit in writing: "I made an offer using my other account." They deliberately locked up my vintage listings after a contractually accepted offer of $1,250.00, forcing a lower price via their secondary handle and violating the Abusive Buyer Policy.Unjust Seller Fees: Because your platform failed to stop this multi-account manipulation, I was forced into an auction loop that cost me $132.00 in final value seller fees. These fees must be permanently waived and credited back, as this transaction environment was completely compromised.The Financial Theft: My eBay Balance was drained twice for $9.35 (Total $18.70; Txn IDs: 20001467400635 and 270001475232932) to a deleted placeholder account while my profile was hacked (email changed to m****2@gmail.com). My official Purchase History is entirely empty ($0.00), proving this money was stolen.I am an honest seller who fulfilled my obligations. I need a specialized Trust & Safety manager to manually review these chat confessions, waive the $132.00 in final value fees, refund my stolen $18.70, and the reimbursement of lost funds due to abusive buying tactics and adjust my payout to cover my losses. My username is maddiej-2.
maddiej-2
OP3 weeks agoOf course you block any actual helpful posts. Good thing the Internet is never ending, the only info in that post had was the scammers username and they can't be made aware,without being made aware. How awful. Just the continuance of eBay providing the worst customer service, ever.
lady_madonna
Mentor3 weeks agoHere's how to contact a general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
maddiej-2
OP3 weeks agoThank you but I've been dealing with this so much the chat and then the phone representatives are hostile and deflect. I literally had one refuse to write up my dispute because he didn't see any issue after making up a fake reason as to why. He yelled at me and refused to write it up or transfer me. These people need to know how to get passed them and the team leads. They need real answer. You should be telling them to file disputes with BBB, Cybercrimes and fraud and attorney general. Documentation and save everything. Request data dump and have AI decode the reports they know no one will understand alone. These issues are illegal, fraudulent, internal exploitation and theft from users. Getting past the chat bot is the easy part.
comics-scifi-collectibles
Mentor3 weeks ago@maddiej-2 I understand how frustrating this is. Your best option is social media.