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why cant i get in touch with ebay is there a phone number ii can call
i need help to return an item buyer does not want to take it back, item does not work
5 comments
stuff4divas
Mentor8 months ago@joedenali no need to contact ebay, just go next to the purchased item and click on 'return this item' and chose the reason 'item is defective'
the seller will HAVE to upload a prepaid return shipping label within 3 days, if they don't, read the case time lines on what to do
joedenali
OP8 months agoi did that and they denied the return, so iam trying to get in touch with ebat customer service with no help
inceptions
Mentor8 months agoHi @joedenali
You don't need to speak with eBay. Here's what to do...
If you received an item that is not as described (in your case, defective), you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
joedenali
OP8 months agoi did that and what happend is that someone made a final decision, i dont know if it was ebay ,because i never got in touch with them, but it told me final decision, i cant return it...........so i need to call them to see **bleep** is going on,why should i pay for a item that does not work
inceptions
Mentor8 months ago@joedenali
You must open your case within 30 days of receipt and if the seller doesn't take action, you must escalate the case to eBay (I described the process in my first reply). It sounds like that didn't happen.
At this point, contact your credit card company about a chargeback.