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Why can't buyers see feedback replies on mobile app?
I am a seller here on Ebay and was researching an item I wanted to purchase on the mobile app. I always check feedback before I make a purchase, I have been scammed before. There was a large, long time seller who had 96.8 and I wanted to read feedback before finalizing my buy. I was able to see the feedback from buyers but could not see the sellers replies. I thought it odd that such a large seller wouldn't reply to buyers who had issues. That influenced me to not make the purchase from them at that time. I still wanted the item, so when I got to the office on Monday, I checked thier profile on the desktop and was able to see that they did infact reply to all buyers in a kind and courteous way. The negatives they had were obviously nuicense buyers and from feedback they apeared to be a reliable seller. I made my purchase and it was a perfect transaction. I have been trying to figure this out for the last 2 weeks. I checked our store on mobile and found that I cannot see the replies we have left for buyers who left neutral/negative feedback. I can easily see the replies on desktop though. I am wondering how many sales our company has lost because of this same issue. Many buyers use only the mobile app. I attempted to contact Ebay about this but there is no clear route through the "chatbot" to report this kind of issue. Can anyone explain this to me? Thank you in advance.
