Why can I not get to speak to Live support?

Question

I am unable tyo get the seller to give me a Returtns address for hisd faulty item. Automated agent just sends me around in cirscles. live support is 'unavailable'. How do I get Ebay to step in and help?

eburtonlab · Answer

If you have filed a "not as described" case with eBay within thirty days of receipt and the seller has not cooperated, after three business days you should be able to ask eBay to step in and refund you.

https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid