why can a buyer leave negative feedback on a declined return

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My account clearly states no returns. When I receive a return REQUEST, I look the buyer over and check out their feedback and normally I will take them with no problem. The last few weeks have been a crazy amount of return requests, and after getting back two used/damaged items, I said no more! So I've declined another two requests and they left negative feedback. Why is this fair? Does this happen to everyone. It just doesn't seem like a fair thing to do to a seller when it clearly says no returns. I don't understand

sturk1977

5384 View listings

Posted 1 year ago·Last reply 1 year ago

2 comments

whattheactualfox

·1 year ago

52 View listings

Buyers are allowed to leave feedback, and are obligated to leave feedback that is relevant not just to the item, but their experience with the seller

Per eBay's feedback policy:

Source:(https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208)

We remove all feedback that contains any:

Content promoting hatred, violence or discrimination
Profane, obscene, adult, illegal, or explicit content
Opinions on any political, religious, or social issues
Any implied or explicit threats or intimidation
Personally identifiable information
Links, URLs, or other content encouraging sales outside of eBay
Infringement of third-party rights
Meaningless content or images that arenâ€™t of the item purchased
Comments intended for a different item or seller
Negative comments with positive ratings, or positive comments with negative ratings
Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism

jacbarcollectibles

Mentor1 year ago

643 View listings

If you decline a return request then the purchase is still live and the buyer can leave any feedback they want. There are very few times when a buyer cannot leave you feedback.