Locked
Discussions in this board are limited to the original poster and Community Mentors
why being unfair with the buyers?
If the product hasn't arrived after we've wasted our time waiting, why are you making things difficult for us, your customers, and not refunding our money immediately like Temu does?
Refund our money so we can buy a replacement for the product that didn't arrive due to your and the seller's problem. Why are you making your customers suffer?
I will be shopping with Temu from now on, as they don't make things difficult for us like you do, and their customer service is far better than yours... Learn from them!
1 comment
disneyshopper
Mentor8 months agoYou are not buying directly from ebay. ebay doesn't sell anything. Sellers use ebay to advertise the items they are selling, so it is up to the seller to respond to buyers in a speedy manner. When that doesn't happen, ebay can try to help. When buyers file an Item Not Received case or a returns request for Item Not as Described, the seller has 3 days to respond. If no response, the buyers goes back to the case and clicks Ask ebay to step in, to force the refund.