Why are my item descriptions disappearing?

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In the past 24 hours, several of my listings show the following message where my product description should be. I presume potential customers are seeing this too. If I do a Revise Listing, change a few superficial things, and save it, the listing description will reappear. This is happening more and more often.

I haven't changed how I create listings, which I do from scratch (no templates), and there's no taboo content. Any ideas?

tunia30

393 View listings

Posted 2 years ago·Last reply 2 years ago

3 comments

devon@ebay

Admin2 years ago

Community Advisor0 View listings

@tunia30 wrote:

In the past 24 hours, several of my listings show the following message where my product description should be. I presume potential customers are seeing this too. If I do a Revise Listing, change a few superficial things, and save it, the listing description will reappear. This is happening more and more often.

I haven't changed how I create listings, which I do from scratch (no templates), and there's no taboo content. Any ideas?

Hey @tunia30! The Product team informed me that this should be back to working as expected now!

comics-scifi-collectibles

Mentor2 years ago

1932 View listings

@tunia30 Others are experiencing this same tech issue. Add your post to this thread in the tech issues board>

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Item-Description-Gone-from-Sold-Item/m-p/34444656#M126262

tunia30

OP2 years ago

393 View listings

Thank you. I posted to the tech board as you suggested.