Why am I not a Top Seller???

Locked

Discussions in this board are limited to the original poster and Community Mentors

I have met all the criteria to be a Top Seller over the years vs just being an Above Standard seller after 26 years and I continue to do everything needed to become a Top Seller. Why am I overlooked by eBay? I would love to get an honest answer as to why? I have met 100% and then some of their criteria and what is needed. Thanks!

Top Rated seller requirements
Seller performance evaluation	Cases closed without seller resolution: No more than 2 (or 0.3% of transactions) Transaction defect rate: No more than 0.5%, associated with no more than 3 different buyers Late shipment rate: No more than 5 (or 3% of transactions) Upload tracking: At least 95% of transaction have tracking uploaded within handling time and validated by carrier
Selling activity	Your eBay account has been active for at least 90 days You have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months You're complying with eBay's Selling practices policy

1tayadog

721 View listings

Posted 1 year ago·Last reply 1 year ago

7 comments

whattheactualfox

·1 year ago

52 View listings

Do your service metrics match what is needed on the requirements: https://www.ebay.com/sh/performance/service-metrics

Quoting from their seller evaluation page:

(https://www.ebay.com/help/policies/selling-policies/service-metrics-policy?id=4769)

Every month we take a look at how many times your buyers reported that they didn't receive an item or requested a return because their item wasn't as described. We count all opened cases because even if you resolved the issue promptly, it indicates that the transaction didn't go as smoothly for the buyer as it could have.

There are many factors which can influence the number of cases in your service metrics (such as types of items or seasonality), so we don't set limits for these. Instead, we take the average rates from other sellers with similar sales activity â€“ or "peers" â€“ as a benchmark to evaluate your performance. We also have some safeguards in place to protect sellers and ensure fair evaluation.

On the 20th of each month, we take a look at your recent transactions to work out your service metrics and peer benchmark.

To make sure we're getting a fair picture, we'll adjust how far we look back (the "evaluation period") depending on how much you've sold recently:

If you had more than 400 transactions in the past 3 months, we'll count all those transactions
If you had fewer than 400 transactions in the past 3 months, we'll count all your transactions from the last 12 months

1tayadog

OP1 year ago

721 View listings

I have met all the ebay criteria over the past 26 years and still not a top seller. Makes no sense.

glorybells

·1 year ago

1471 View listings

But, your listings that I looked at say No Returns. I believe you have to offer free 30 day returns. @comics-scifi-collectibles , is that correct?

comics-scifi-collectibles

Mentor1 year ago

1932 View listings

@glorybells wrote:
But, your listings that I looked at say No Returns. I believe you have to offer free 30 day returns. @comics-scifi-collectibles , is that correct?

That is for the Top Rated PLUS badge after a seller is Top Rated. They can qualify their listings for Top Rated PLUS by offering Free Returns and same or one day handling.

Top Rated seller requirements
Seller performance evaluation	Cases closed without seller resolution: No more than 2 (or 0.3% of transactions) Transaction defect rate: No more than 0.5%, associated with no more than 3 different buyers Late shipment rate: No more than 5 (or 3% of transactions) Upload tracking: At least 95% of transaction have tracking uploaded within handling time and validated by carrier
Selling activity	Your eBay account has been active for at least 90 days You have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months You're complying with eBay's Selling practices policy

https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347&st=3&pos=3&query=Seller%20standards%20policy&intent=top%20rated&lucenceai=lucenceai&docId=HELP1272

1tayadog

OP1 year ago

721 View listings

Still no clear answer as I have accomplished all parts of being a Top Seller (100%) and am not. I would like to call and ask someone directly from ebay but I guess you can't do that even though I have been a member for 26 years.

glorybells

·1 year ago

1471 View listings

You can contact ebay via social media:

www.facebook.com/ebayforbusiness

www.x.com/askebay

Send them a private message, they will verify your identity before proceeding.

comics-scifi-collectibles

Mentor1 year ago

1932 View listings

@1tayadog wrote:
Still no clear answer as I have accomplished all parts of being a Top Seller (100%) and am not. I would like to call and ask someone directly from ebay but I guess you can't do that even though I have been a member for 26 years.

@1tayadog It's hard to tell from your feedback but have you sold at least 100 items for at least $1k in the last year? I almost lost TRS because I don't sell enough.

Your seller dashboard will tell you what areas you are falling short of TRS on

https://sellerstandards.ebay.com/dashboard?region=US