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Why am I being forced to accept a buyer’s remorse return?
 
 
 
 
 
 
 
 
 
Here’s the deal that 4 separate eBay agents failed to understand. I listed an empty box with a collectible cover. The pictures showed an empty box with a collectible cover. The description stated 3 times in all caps that it was an empty box. It also stated the contents -specifically the manual, games, & console - were NOT included. Minutes after it was delivered I got a notice that a return had been started for ‘empty box’. After I very patiently explained everything she had managed to miss regarding the listing - title (sleeve & box FOR…), correct listing category (cases & sleeves, NOT consoles), pictures of the empty box, and description stating it was an empty box - she lied and said the sleeve was missing. I sent her a picture of the box in the shipping box prior to taping up with the sleeve clearly visible. She lied again and said someone took it. All screenshots attached.
Here’s my problem - this is the most clear case of buyer’s remorse I’ve ever seen in my 19 years here on eBay. Yet eBay stepped in to provide help to the BUYER and is forcing me to accept the return. Not one agent can explain to me why, only that it’s the ‘policy’. Excuse me? Where the hell is my seller protection for shipping exactly what was pictured & described? She shouldn’t get buyer protection for a buyer’s remorse purchase! And it wasn’t an accidental purchase either, there was a note in the payment info to send emails elsewhere. Can anyone make sense of this??
eastlaneave
Mentor1 year ago@celticitaliansilver
1) Accept the return and issue the label
2) When the item is returned, inspect it
3) Report the buyer for misusing money back guarantee https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
4) Issue a refund
5) Appeal the case to eBay
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
When you relist this item
https://www.ebay.com/itm/335387412502
Put the empty box as the 1st or 2nd photo
Add the word ONLY and EMPTY to the title
GTA5 + Last of Us PS4 Original Sleeve & EMPTY BOX ONLY fits CUH-1115A Jet Black
Start your description with
ONLY Sleeve and Box, no Console or manuals included