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Why?
Why can't I talk to a real person at eBay. I can't find a phone number anywhere. I keep getting the run around with no help. I ordered something October 8. I have received no contact from the seller. They have not shipped my item. It has been crickets. I have requested a refund. Nothing. I contacted eBay and they said they didn't have a team to help me with this issue. I try to chat with a virtual assistant and they just give me the run around. It said I qualify for the eBay money back guarantee but it just keeps sending me articles and doesn't actually let me apply for it. This is very frustrating and makes me never want to use eBay again. It seems like an easy answer. The seller didn't ever ship my item, so I should get a refund. Is it really that complicated. Apparently it is when you have virtual assistant that refuses to transfer you to a real person. Do better eBay.
disneyshopper
Mentor2 years agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.
To contact Ebay Customer Service, use this link and click on "Have us call you":
https://www.ebay.com/help/contact_us?id=4002&st=10
Customer Service is open 5:00am to 9:30pm Pacific time.
carolinharri64
OP2 years agoThank you for taking the time to respond. This is very helpful!