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Who should do the work of getting a usps refund on a broken item shipped in a medium flat rate box ?
The Seller or the buyer ????
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Locked
Discussions in this board are limited to the original poster and Community Mentors
The Seller or the buyer ????
comics-scifi-collectibles
Mentor3 years ago@denscoll The seller is responsible for the item arriving safely and being as described in the listing.
The buyer is covered by the eBay money back guarantee. The buyer should provide the seller of pictures of the item, the box and the packing material so the seller can file a insurance claim.
The buyer doesn't wait for the insurance payout if any but should hold on to all materials until the sellers insurance case is closed. USPS may ask the buyer to bring the items in to the post office.
Since I don't know if you are the seller or the buyer here's how a buyer files a MBG claim:
Sorry your item is not as described.
Here's what you need to do:
Open a return with the reason doesn't match pictures or description.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label OR issued a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701