Locked
Discussions in this board are limited to the original poster and Community Mentors
Who pays when an item is stolen in transit?
My buyer received an envelope with an item I sold and it was slit open and the item was stolen. Do I have to pay the buyer back or does eBay offer any protection for this scenario?
1 comment
wooden_flower
Mentor2 years ago@kcvi1688
Ask the buyer for photos of the envelope, then refund the buyer. Ask them to hold the envelope - they may have to take it to their PO for inspection.
File a claim at https://www.usps.com/help/claims.htm