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Where to report an unauthorized transaction?
I need to report an unauthorized transaction. There doesn’t appear to be a simple way to do this. The AI assistant is no help.
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comics-scifi-collectibles
Mentor1 month ago@mwd1018nfa If the item does not show in your purchase history that means that your card/ bank was hacked and not your eBay account. You would need to contact your payment method to report the fraud.
Here's some general advice on what to do if you think your account was hacked>
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
Here's my advice to help secure your account:
#1 Run a full scan with your virus software to remove any spyware from your computer.
#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses. Verify that your bank account information is correct.
https://accountsettings.ebay.com/profile
#3 Change your password My eBay> account> sign in and security
https://accounts.ebay.com/acctsec/security-center
#4 Secure your email account.
Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.
#5 Calling is the only way to report hacked accounts for security reasons.
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
#6 For extra protection consider turning on two-step verification. 3rd option on this page>
https://accounts.ebay.com/acctsec/security-center
#7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.
https://accounts.ebay.com/acctsec/security-center