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Where is the old option of sending a customer service request by email?
I remember when I could do that and in some cases I would get a phone follow-up.
Maybe it is there somewhere.
I find the menu/limited option/AI driven "customer service" limiting in some cases.
Thanks,
Alex
2 comments
eburtonlab
Mentor5 months ago@primus.23
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
Or you can try contacting eBay via social media direct message here:
https://www.instagram.com/ebayforsellers/
primus.23
OP5 months agoI am not a seller. I am buyer.
eBay does deeply dislike non platform references. Try to put an URL or email in a conversation with a vendor, why should I go out of the platform in this case? There is a premium for using the platform, expressed in higher than direct sell prices, for exactly the same item. I expect a little click "email customer service", easy to access and simple.
Alex