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where is my order?
placed order on 04/20/2026. estimated delivery 04/25 - 05/01. Today is 05/05. Had a password issue and had to reset. I can
not get any information on my order as it is showing no orders. guessing because of password issue. Cannot contact seller either. Any ideas?
1 comment
eastlaneave
Mentor5 months ago@lo-325271
It sounds like you purchased the item as a guest.
To see the details, start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can view the Order Details or talk to the seller.
You can open an Item Not Received case
1) Select View order details in your order confirmation email.
2) Select Item Not Received
3) Follow the steps