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Where is EBay’s Help????
Summary: bjkibler75 is frustrated with a purchase through eBay, as the package has not been shipped despite creating a label. Despite contacting the seller and eBay, there has been no response, and the seller has a history of similar behavior according to reviews. bjkibler75 wants eBay to honor their money-back guarantee.
I follow all my purchase and log tracking numbers to my email account. I did this with a recent purchase. I noticed there was no update from when he created a label to USPS. I checked back to see where the tracking information was showing, and it says still waiting on package. I requested a refund, but was told it had been shipped by EBay. I contacted the seller twice with no response. I want my money back and I’m not getting any response from the seller or EBay! I looked through his reviews and this is what he has done to several others. I want EBay to uphold their money back guarantee to me.
jacbarcollectibles
Mentor1 month agoSince the label was created you will not be able to ask for eBay's help until the last estimated delivery date shown on your purchase history has passed by at least one full day and not more then 30 days. During this time you can open a case for an "Item not received". If the seller cannot prove with tracking within three business days that the item has been delivered or is still moving through the shipping carriers system you go back to the case and "Ask eBay to step in" and eBay will force a refund from the seller.