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Where can I ask eBay to help resolve an issue on Selling
Here is my issue that I need to have EBay respond to regarding USPS and Stand Envelope shipping and Tracking
The reason we are NOT using the Standard Envelope shipping is this: When using the EBAY Standard Envelope cheaper shipping is that when used Ebay puts their own Tracking number on it. If USPS loses the card, which has been happing over 10% of our sales, USPS can not find it because the tacking number is an EBAY tracking number NOT a USPS tracking number and EBay will NOT track it down. Therefore, you as a buyer want a refund and the seller who did everything correct has to refund the buyer but never gets his card back is out the total cost of the card and has no card . So, using a cheaper advantage shipping at least protects both the buyer and in some way protects the seller where USPS can track it down. However it isn't something a buyer will like for shipping a $2.00 card for example
wooden_flower
Mentor4 months ago@jimscollectabled
If you have to refund the buyer, you can’t file a claim for the loss on the standard envelope shipment, as long as there is one entry in the tracking. See the tab included protections on this page -
https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/ebay-standard-envelope?norover=1&mkevt=1&mkrid=&mkcid=2&mkscid=101&itemid=&targetid=&device=c&mktype=&googleloc=9021431&poi=&campaignid=23646544763&mkgroupid=&rlsatarget=&abcId=&merchantid=&gad_source=1&gad_campaignid=23651150353&gbraid=0AAAAAD_QDh9JBUkRqW8zO70ybCSPSwj2u&gclid=EAIaIQobChMIqL6f35rGkwMVsnR_AB2y9yeKEAAYASAAEgJmPvD_BwE