Locked
Discussions in this board are limited to the original poster and Community Mentors
When an item is lost, refunded, then delivered > Does this hurt metrics?
Summary: 44012 shared an experience where they refunded an order due to an item not received claim, but the item was delivered shortly after. They expressed concern that their metrics were affected despite the refund and delivery. 44012 seeks clarification from a mentor on whether such situations will always impact their metrics and if they might have misunderstood the process.
I had one order this year that had an item not received claim early in 2026.
I refunded the order immediately.
The item was then delivered about a day or two later.
Ebay refunded me.
This was my only item not received claim in the past three years.
Why are my metrics hurt?
I thought once I refunded if it showed up to the buyer with tracking and I had already refunded this would not count against us.
Can a mentor please perhaps explain if we will always be dinged anyways? Perhaps I misunderstood the first time.
