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When an item arrives damaged by carrier, do you refund the shipping cost to the buyer as well?
When an item arrives damaged by carrier, do you refund the shipping cost to the buyer as well? I do not want it to be sent back, just discarded by the buyer.
1 comment
rfmtm
Mentor3 years agoYes, you make a full refund.
If you are going to file a claim with the carrier, have buyer send you a photo of item and packaging to include, and ask them to hold onto everything in case the carrier wants to inspect or pick it up.