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What to do when seller won’t guarantee authenticity
Xxxxxxxx. Xxxxxxx
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Xxxxxxxx. Xxxxxxx
comics-scifi-collectibles
Mentor1 year ago@mensluxurywear. You are protected by the ebay money back guarantee.
If the item isn't authentic you can return it for a full refund. Here's how to file a return if needed>>>
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.