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What to do when eBay doesn't care
What can be done when eBay doesn't care? I purchased an item supposedly covered by the money back guarantee, and it never arrived. The seller provided either outright false information, or the wrong tracking and would not respond to me over the course of about two weeks. When I contacted eBay, supposedly the seller responded to them within hours and said it was delivered, they closed the case and said as much even though I provided them the screenshot of tracking indicating it was completely inaccurate for the item being sold.
I appeal it and the same thing happens. It seems that nobody actually reads anything and investigates, it's all automated and there is no way to reach or talk to a person.
eburtonlab
Mentor2 years agoCheck your order details to make sure the correct address appears there. That is the address the seller is required to ship to.
Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.
Good advice for dealing with false tracking:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/34180457/highlight/true#M470580
What kind of feedback does your seller have?
You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
mwingeier
OP2 years agoMy address was correct. I guess the bottom line is that eBay's guarantee is only a guarantee that they will get their money and if you don't get your product, get stuffed. That's the part that I am most upset about. Sure the money being gone is not fun, but there is no way for anyone to do anything because no person is actually willing to take a look at your case and talk to you.
eburtonlab
Mentor2 years agoDid you contact the shipping service to determine if the tracking number you were given corresponded to a delivery to your address?
mwingeier
OP2 years agoeBay hasn't cared, but I was able to reach a real person at PayPal, and they took information that eBay refused and escalated the case. I am waiting for the results.
mwingeier
OP2 years agoPaypal refunded me. Meanwhile, eBay is hiding this person's negative feedback so that people can't make an informed decision. Kinda renders feedback useless.