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What to do when a Seller says he will not sell at the auction end price?
Hi - First time in 20 years using eBay that a seller has indicated that they will not sell an item at my winning bid. I had paid before I saw an email from them saying they will not sell at that price - what to do?
3 comments
lady_madonna
Mentor2 years ago@lustforlight
The seller will be required to cancel the transaction and issue you a refund.
If they do not, you will have to wait until the estimated date of delivery has passed to file a Refund Request due to item not received.
lustforlight
OP2 years agoThanks for the reply. Yes, I did send an email asking them to cancel but have not heard back, though I note that they have relisted the item. Is there anyway to escalate the process with eBay - the item was over $1K and I'm not too happy having to wait to get my money back.
lady_madonna
Mentor2 years ago@lustforlight
You should not have asked the seller to cancel, it was their responsibility to do so and that way eBay would assess a defect on their account. Hopefully they do the right thing and refund you promptly.