What to do when a seller does not honor the agreed on terms of a return dispute?

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To whom it may concern,

I currently have an issue with a seller in China who sent the wrong-sized item so I opened a return dispute. The seller apologized for the mistake and asked if I could just "accept" the item. I explained the item was too large to suit its intended purposes but would keep it for a 25% discount, which worked out to $35.00usd. The seller responded with a $20.00 offer. I made a counteroffer of $30.00, to which the seller agreed on the condition I cancel the return dispute first. I did so unaware the return cannot be reopened if a problem arises and sure enough the seller did not follow through.

First, they claimed I did not close the dispute so I sent a screenshot showing the return was closed two days prior. Then they claimed the system wouldn't allow them to refund the money but would "try again." 3 days pass without a refund so I inquire again, to which the seller responds with, "We had give you refund ,please check it again". Needless to say, they did not send a refund and likely don't intend to because this whole process has been going on since May 16th.

I would appreciate any suggestions anyone has to resolve this issue.

Thanks!

havoc-2.0

477 View listings

Posted 3 years ago·Last reply 3 years ago

1 comment

wooden_flower

Mentor3 years ago

74096 View listings

I am sorry that the seller tricked you into closing the return.

You can not open another return, or reopen the closed return. You can call your credit card issuer and ask them to open a dispute for an incorrect item received.