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What to do next?
I shipped an order; the customer never received it; tracking with USPS shows IN TRANSIT for 1 month. I would like eBay to step in and process the insurance but they have made it IMPOSSIBLE to file a case. I follow their links as in https://www.ebay.com/help/selling/managing-returns-refunds/ask-ebay-to-step-in?id=4702
but they never give you an opportunity to file a case. It is either to request a refund or ship another item to the buyer. The buyer has filed a case that the item has not been received and eBay is holding $ 29 of my item that is lost in the mail.
Does anyone know how to actually get hold of an agent (online or another way) to submit a case.
lady_madonna
Mentor2 years ago@thespacomb
Since the buyer filed a Refund Request, you will need to refund the buyer in full from the request details and then you can file a claim with USPS if the package was lost.
thespacomb
OP2 years agoDoes this mean that eBay is out of it now