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What to do if buyer returned empty box?
Summary: pressescstudio describes being involved in a contentious eBay transaction where they sold a juicer for $700. The buyer disassembled the 70lb machine, claiming it was damaged and returned it for a refund. pressescstudio had communicated concerns to eBay, suspecting that the buyer intended to scam them. They assert that the machine was in good condition when shipped, and even offered to cancel the sale before shipping. The discussion details a series of messages exchanged between pressescstudio and the buyer during the dispute.
I've been scammed out of $700.00 I wasn't making much from the sale since it was a 70lb item and the shipping was astronomical but I was getting a feeling the user was looking to scam me. I sent over the screen shots to ebay to show them it was a set up. The buyer took the juicer apart claiming it was damaged and dirty. I purchased the item for $2500 new and it was still in good shape.
Why is he allowed to get away with this? Even the return shipping label was marked as 30lbs ( it was not) and the shipping I paid was over 70lbs. I don't understand how he is allowed to essentially robbed me and be fully refunded.
Sep 10
You sent us an appealYou sent us an appeal
"I dont have the item""I dont have the item"
Sep 8Sep 8
Buyer provided tracking details for the returnBuyer provided tracking details for the return
Aug 28Aug 28
Return request initiatedReturn request initiated
Aug 27Aug 27
The case openedThe case opened
"Before shipping, I disclosed the juicer was used, working and undamaged and even offered to cancel. The buyer declined twice and told me to ship it. After receiving it, he completely disassembled this 70-lb commercial machine and now wants to return it. I do not feel safe accepting or operating a machine that has been dismantled by the buyer, nor can I verify it will be returned in its original condition with all parts. I’m concerned this is return abuse and ask eBay to review our messages. ""Before shipping, I disclosed the juicer was used, working and undamaged and even offered to cancel. The buyer declined twice and told me to ship it. After receiving it, he completely disassembled this 70-lb commercial machine and now wants to return it. I do not feel safe accepting or operating a machine that has been dismantled by the buyer, nor can I verify it will be returned in its original condition with all parts. I’m concerned this is return abuse and ask eBay to review our messages. "
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Aug 23Aug 23
Your messageYour message
"If you were really concerned about damage, you could’ve asked about pictures of the back. Or you could’ve bought one that had better pictures. However, you insist on wasting time and energy. I cannot accept something that you have openly disassembled and did who knows what. I will not have a package come from you into my home without knowing it’s safe anymore. It seems like you are low on funds and planned this. If you have escalated it, don’t contact me anymore. I will discuss directly with eBay. ""If you were really concerned about damage, you could’ve asked about pictures of the back. Or you could’ve bought one that had better pictures. However, you insist on wasting time and energy. I cannot accept something that you have openly disassembled and did who knows what. I will not have a package come from you into my home without knowing it’s safe anymore. It seems like you are low on funds and planned this. If you have escalated it, don’t contact me anymore. I will discuss directly with eBay. "
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Aug 23Aug 23
Your messageYour message
"The price that you paid for the juicer is comparable to one’s only sold for parts. It really seems like you are trying to get something for free or run some sort of scam. And it seems like you created a precursor in order to have something to complain about because maybe you already had a machine that was already damaged. Whatever it is, you are not a good person to do a transaction with. However, you want to lie to the eBay staff is on you. I do not have anything to hide.""The price that you paid for the juicer is comparable to one’s only sold for parts. It really seems like you are trying to get something for free or run some sort of scam. And it seems like you created a precursor in order to have something to complain about because maybe you already had a machine that was already damaged. Whatever it is, you are not a good person to do a transaction with. However, you want to lie to the eBay staff is on you. I do not have anything to hide."
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Aug 23Aug 23
Buyer messageBuyer message
"isn t it interesting how in the pictures of the juicer you sold me, the damaged areas happen to be all the areas not shown (the vent, the top, the side. the inside of the chamber, the inside of the center arm) and you call me suspicious, your a liar. I m saying this to let ebay know, and that to check the pics and that if even more evidence is needed, I created a .zip file wih more pics, our conversation, and text/emails.""isn t it interesting how in the pictures of the juicer you sold me, the damaged areas happen to be all the areas not shown (the vent, the top, the side. the inside of the chamber, the inside of the center arm) and you call me suspicious, your a liar. I m saying this to let ebay know, and that to check the pics and that if even more evidence is needed, I created a .zip file wih more pics, our conversation, and text/emails."
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Aug 21Aug 21
Your messageYour message
"Actually, if it didn’t sell, I was just going to start juicing again since I paid so much for it. The objective is not to steal your money, it’s to get things out of the house that I am not using. It’s hard for a machine to get so damaged at a house, and if it is damaged, then it would’ve happened during shipping. I had it packed professionally which is why I am so confused. I’m not going to pay out-of-pocket to fix a juicer you got dirt cheap, disassembled and are berating me in order to get your way. ""Actually, if it didn’t sell, I was just going to start juicing again since I paid so much for it. The objective is not to steal your money, it’s to get things out of the house that I am not using. It’s hard for a machine to get so damaged at a house, and if it is damaged, then it would’ve happened during shipping. I had it packed professionally which is why I am so confused. I’m not going to pay out-of-pocket to fix a juicer you got dirt cheap, disassembled and are berating me in order to get your way. "
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Aug 21Aug 21
Buyer messageBuyer message
"I d be willing to work with you, if you weren t a liar. Like if you paid to get ALL THE DAMAGED PARTS REPLACED, but they don t offer those parts to be replaced, I ve gone and checked, it s probably why you wanted to dump your damaged juicer on me, and steal my money. After I cleaned your filthy machine and took the panels off, there are 8 parts that are damaged.""I d be willing to work with you, if you weren t a liar. Like if you paid to get ALL THE DAMAGED PARTS REPLACED, but they don t offer those parts to be replaced, I ve gone and checked, it s probably why you wanted to dump your damaged juicer on me, and steal my money. After I cleaned your filthy machine and took the panels off, there are 8 parts that are damaged."
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Aug 21Aug 21
Your messageYour message
"It’s already been escalated. I’m not sure what kind of scam artist I would be selling three dollar books on eBay and 5 year old juicers but ok. ""It’s already been escalated. I’m not sure what kind of scam artist I would be selling three dollar books on eBay and 5 year old juicers but ok. "
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Aug 21Aug 21
Buyer messageBuyer message
"I m done talking to you cause your a scam artist; I will be escalating this to ebay. I have your earlier statements and ebay will get a copy.""I m done talking to you cause your a scam artist; I will be escalating this to ebay. I have your earlier statements and ebay will get a copy."
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Aug 21Aug 21
Your messageYour message
"There’s another listing that’s at $1699 that you could’ve been happier with however you want to harass me about something that is making me no money. I’m not sure what you were expecting for a fraction of the cost. I am confused on how it would besome damaged. I feel like this is a set up. I am willing to contact UPS. I’ve reported this to ebay. Even if I was accepting returns, it doesn’t seem safe to take something after you tore it apart. ""There’s another listing that’s at $1699 that you could’ve been happier with however you want to harass me about something that is making me no money. I’m not sure what you were expecting for a fraction of the cost. I am confused on how it would besome damaged. I feel like this is a set up. I am willing to contact UPS. I’ve reported this to ebay. Even if I was accepting returns, it doesn’t seem safe to take something after you tore it apart. "
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Aug 21Aug 21
Your messageYour message
"I said it was used. It’s hard to damage a literal hunk of steel. And you seemed very anxious so I offered to cancel it and you asked me to send it anyway. I don’t know why you would buy something that you are unsure of. There are more pure juicers on eBay with better photos or new. And if you were that anxious about purchasing it, you could’ve asked me to take photos from behind, but I’m just rapidly getting rid of stuff sitting around which is why I sold it for so cheap. ""I said it was used. It’s hard to damage a literal hunk of steel. And you seemed very anxious so I offered to cancel it and you asked me to send it anyway. I don’t know why you would buy something that you are unsure of. There are more pure juicers on eBay with better photos or new. And if you were that anxious about purchasing it, you could’ve asked me to take photos from behind, but I’m just rapidly getting rid of stuff sitting around which is why I sold it for so cheap. "
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Aug 21Aug 21
Buyer messageBuyer message
"i m calling you a liar cause your a liar, plain and simple. Why the hell would I buy and then return it? for the same amount or less?? it makes no sense, the effort, you dont get away with anything. you sold me a damaged machine that was not expected nor desired. I dont do that, ebay can check my purchase history. my profiles been around a long time. normal people, good people don t do that. you can tell your machine is used I even asked you about it before you sent it, I have pics of that conversation to.""i m calling you a liar cause your a liar, plain and simple. Why the hell would I buy and then return it? for the same amount or less?? it makes no sense, the effort, you dont get away with anything. you sold me a damaged machine that was not expected nor desired. I dont do that, ebay can check my purchase history. my profiles been around a long time. normal people, good people don t do that. you can tell your machine is used I even asked you about it before you sent it, I have pics of that conversation to."
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Aug 21Aug 21
Your messageYour message
"You are name-calling and belittling and asking for a lot. I was upfront about getting rid of things I am not using in the garage of my previous home. I quickly placed what I had on ebay for cheap. If the papers were ripped, I’m not sure, they have been packed away. If you would actually like to come to a conclusion besides texting in all caps please let me know. However, I know I sent you a machine that was operating fine. And did not have damage. You took it apart in pieces and demand to return it. ""You are name-calling and belittling and asking for a lot. I was upfront about getting rid of things I am not using in the garage of my previous home. I quickly placed what I had on ebay for cheap. If the papers were ripped, I’m not sure, they have been packed away. If you would actually like to come to a conclusion besides texting in all caps please let me know. However, I know I sent you a machine that was operating fine. And did not have damage. You took it apart in pieces and demand to return it. "
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Aug 21Aug 21
Buyer messageBuyer message
"EVEN ONE OF YOUR ROLLED UP TISSUES, THAT WAS SENT, WAS PARTLY EATEN BY A RAT OR SOMETHING, IT S ALL CHEWEDUP AT ONE END, ""EVEN ONE OF YOUR ROLLED UP TISSUES, THAT WAS SENT, WAS PARTLY EATEN BY A RAT OR SOMETHING, IT S ALL CHEWEDUP AT ONE END
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Aug 21Aug 21
Buyer messageBuyer message
"no, you will pay for the who thing , you lied. you lied to me, and your lying now. I SAID I DID NOT WANT IT IF IT WAS DAMAGED, THAT I DID NOT WANT IT IF IT WAS DAMAGED ANYWHERE. YOU RIPPED ME OFF. They don t even have those parts to be replaced. There is no resolution. Your a liar, shipping didnt break it, because it shows, dented damage on the base and wall and inner center post, of the inner chamber (where one juices) where it couldn t be damaged by s&h. I want my money back.""no, you will pay for the who thing , you lied. you lied to me, and your lying now. I SAID I DID NOT WANT IT IF IT WAS DAMAGED, THAT I DID NOT WANT IT IF IT WAS DAMAGED ANYWHERE. YOU RIPPED ME OFF. They don t even have those parts to be replaced. There is no resolution. Your a liar, shipping didnt break it, because it shows, dented damage on the base and wall and inner center post, of the inner chamber (where one juices) where it couldn t be damaged by s&h. I want my money back."
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Aug 21Aug 21
Your messageYour message
"Why would I lie? It would been easier and less of a headache if I kept it. It’s expensive to ship and package and now you have taken it apart it doesn’t seem safe to send back after you have disassembled it. I can contact UPS about the damage to see if there’s anything they can do but that it all I am willing to do. ""Why would I lie? It would been easier and less of a headache if I kept it. It’s expensive to ship and package and now you have taken it apart it doesn’t seem safe to send back after you have disassembled it. I can contact UPS about the damage to see if there’s anything they can do but that it all I am willing to do. "
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Aug 21Aug 21
Buyer messageBuyer message
"your a LIAR, give me my money back. I have proof of your lying in our digital conversation, I will escalate this and give whatevr else is necessary, I suspected YOU from the begining, thats why I texted you and checked if it was damaged you CLEARLY LIED. I will email EBAY whatever else is necessary, I have the email, and more picstures. this will be escalated. because you lie, your lying right now.""your a LIAR, give me my money back. I have proof of your lying in our digital conversation, I will escalate this and give whatevr else is necessary, I suspected YOU from the begining, thats why I texted you and checked if it was damaged you CLEARLY LIED. I will email EBAY whatever else is necessary, I have the email, and more picstures. this will be escalated. because you lie, your lying right now."
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Aug 21Aug 21
Your messageYour message
"I opened a report with eBay. I’m not sure if I’m being scammed. I already knew by your earlier messages that this might not be a good transaction, which is why I offered the cancellation. If you wanted a brand new machine, you could’ve spent the $2000 that it cost to get a new one. You’ve disassemble the machine that I don’t know if it’s mine— so I don’t even know if it’s safe anymore even if it is my machine. It’s 70 pounds and it feels like this was orchestrated and a colossal waste of time. ""I opened a report with eBay. I’m not sure if I’m being scammed. I already knew by your earlier messages that this might not be a good transaction, which is why I offered the cancellation. If you wanted a brand new machine, you could’ve spent the $2000 that it cost to get a new one. You’ve disassemble the machine that I don’t know if it’s mine— so I don’t even know if it’s safe anymore even if it is my machine. It’s 70 pounds and it feels like this was orchestrated and a colossal waste of time. "
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Aug 21Aug 21
Your messageYour message
"So I don’t know if I’m missing something or there’s something I’m not understanding. And a machine that that’s been disassembled and returned to me doesn’t seem safe to accept. ""So I don’t know if I’m missing something or there’s something I’m not understanding. And a machine that that’s been disassembled and returned to me doesn’t seem safe to accept. "
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Aug 21Aug 21
Your messageYour message
"There wasn’t any damage. What you have looks beat up and broken and an inoperable. And it looks like the sale was a complete set up. Which I thought if you were so worried, I gave you the option to cancel, but I gave you all the best of knowledge that I had about the machine and you said to send it anyways. So I don’t know why I would go out of my way to send something you would be unhappy with so I can deal with the headache right now. I feel like you’re trying to ship me something different back. ""There wasn’t any damage. What you have looks beat up and broken and an inoperable. And it looks like the sale was a complete set up. Which I thought if you were so worried, I gave you the option to cancel, but I gave you all the best of knowledge that I had about the machine and you said to send it anyways. So I don’t know why I would go out of my way to send something you would be unhappy with so I can deal with the headache right now. I feel like you’re trying to ship me something different back. "
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Aug 21Aug 21
Buyer messageBuyer message
"It is the same machine you liar, after I took it out, I disassembled it because it was filthy (as well as being dented and was dented in the inner chamber of the machine and couldn t have been damaged by shipping) the whole thing was filthy so I removed the paneling to clean it, but its damaged through and through, I have EVEN MORE PICTURES; PLUS PICTURES OF OUR EMAIL EXCHANGE, WHERE YOU PROMISED ME THERE WAS NO DAMAGE. your pics dont show the rear, you hid it all, I said it was ok if there was NO DAMAGE.""It is the same machine you liar, after I took it out, I disassembled it because it was filthy (as well as being dented and was dented in the inner chamber of the machine and couldn t have been damaged by shipping) the whole thing was filthy so I removed the paneling to clean it, but its damaged through and through, I have EVEN MORE PICTURES; PLUS PICTURES OF OUR EMAIL EXCHANGE, WHERE YOU PROMISED ME THERE WAS NO DAMAGE. your pics dont show the rear, you hid it all, I said it was ok if there was NO DAMAGE."
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Aug 21Aug 21
Your messageYour message
"Hello the item was not dented when I shipped it. Honestly, that doesn’t even look like the same machine.""Hello the item was not dented when I shipped it. Honestly, that doesn’t even look like the same machine."
Aug 21Aug 21
Buyer requested a returnBuyer requested a return
"It isn t as described. I specifically contacted the customer (should be a record) and asked if there was any damage to the vents or the edges, etc. (as I intended it as a gift), he acknowledged it was used, but that it had no damage anywhere; but it was damaged all over; the entire vent, side cover, top cover, the juice catching plate, inner part of the arm, inner part of the chamber and wall (3 damaged points, 2 pieces which shipping damage wouldn t be able to reach, had to be done prior)""It isn t as described. I specifically contacted the customer (should be a record) and asked if there was any damage to the vents or the edges, etc. (as I intended it as a gift), he acknowledged it was used, but that it had no damage anywhere; but it was damaged all over; the entire vent, side cover, top cover, the juice catching plate, inner part of the arm, inner part of the chamber and wall (3 damaged points, 2 pieces which shipping damage wouldn t be able to reach, had to be done prior)"
pressescstudio
OP1 month agoI re-reported him again and let eBay know what happened. I was able to submit an appeal and eBay looked over the case and found the evidence to be in my favor. I am grateful a real live associate saw what was happening.