What to do if buyer requests a cancellation on a good that lost value

Question

I sold a sports card for a player who was extremely hot. Two hours after the purchase the player got hurt and the buyer requested a cancellation and for me to refund. The card has lost value in those two hours. Am I obligated to accept request for cancellation?

disneyshopper · Answer

You can certainly refuse the cancellation. If the buyer pays, he can also turn around and file a Returns Request with the reason Not as Described, and you will end up providing a return shipping label, and once you get the card back, issue a full refund. Do you want to end up paying more money? I always cancel when a buyer wants to cancel.