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What to do if buyer damage the itemthen damaged then returns?
I sold a brand new with tag jacket. It's been for a while and now the buyer ask for exchange because of its damage;
 
 
but the pictures show damage from worn out or someone did it, not what I know when I posted it. What should I do? How to deal with them? Even, returning is unfair to me since they did it. Please help. I always check everything before posting and packing.
4 comments
comics-scifi-collectibles
Mentor2 years ago@anythingeverythingstore
I am sorry that you had a bad seller. You are covered by the eBay Money Back Guarantee. This not only gets you a full refund but also goes on the sellers record.
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Doesn't match pictures or description.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International
anythingeverythingstore
OP2 years agoThank you for taking the time to reply to my question. Unfortunately, I'm the SELLER and asked about the item I sold. I'm not a BUYER.
comics-scifi-collectibles
Mentor2 years ago@anythingeverythingstore
Sorry about my mistake. My documents are right next to each other for buyer and seller returns so my finger touched the wrong one.
This is not what you want to hear>>
If the buyer has had the jacket less than 30 days then the eBay MBG applies.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER
anythingeverythingstore
OP2 years agoThank you for your time. I've received the returned package and it's full of paper. I knew it. He's playing a game.