What to do about a scam seller

Question

Seller has good feedback so I ordered a pair of boots; received confirmation; received shipping info; received notification from eBay that I requested the order be cancelled, this after waiting weeks for boots. I did NOT cancel. No way provide feedback because there wasn’t a purchase. But it feels like a scam and makes me leery of buying on eBay again. Anyone else have this issue? Seller confirmed sale and shipping. Did I miss something or did I get scammed?

eburtonlab · Answer

@silverrainestates

If the seller canceled for an inappropriate reason, report the seller here:

https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022

See if you can leave feedback here:

https://www.ebay.com/fdbk/leave_feedback

disneyshopper · Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.