Locked
Discussions in this board are limited to the original poster and Community Mentors
What should I do? Return after closing case
I placed an order, and unfortunately, the item arrived defective. I initiated a return, closed it to add more photos, believing I could reopen it, but that wasn't possible. I then opened a case with PayPal. The seller offered to send a return label if I revised my review, which I did. I shipped the item back, but now the seller requests I cancel the PayPal case to receive a refund. I've consistently updated the case, and tracking indicates delivery is expected tomorrow.
Should I continue updating PayPal and await the refund, or should I cancel the case?
Is there a way to contact eBay or report the seller if the refund isn't issued? The seller is unresponsive to PayPal.
