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What Should I Do If the Seller Isn't Responding to Me About a Delivered Item?
After five emails, seller ID watchpart10 remains silent. My order was placed on November 20, 2023, and it hasn't arrived yet. I sought eBay for help, and the seller apologized before becoming silent again. Tracking number "awaiting item" is displayed. It appears that they have no regard for their clients or their company!
Please advise what I should have done in this situation since I now need to locate the item from other sellers and want my money returned.
Thanks
1 comment
inceptions
Mentor2 years agoWhen it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.