What policy am I violating?

Question

My listing is hidden because I’ve been notified that I violated some sort of selling policy, suggesting that my listing will engage outside of eBay. I have nothing of the sort in my listing, and I have no idea what to change so my listing will not be hidden anymore. Please help - very frustrating that no specifics provided back to me about the problem with my listing.

monroe67 · Accepted Answer

There are no active listings under the eBay ID of "randk5q23", so it's impossible to give you a definitive answer.

It is possible that there is something in your item description that looked like it might be a website address or an e-mail address.

Even the use of the "@" symbol, in place of the word "at", has been known to trigger eBay's bots that look for websites.

A telephone number could also be interpreted as an attempt to complete your sale off of the eBay platform.

comics-scifi-collectibles · Answer

@randk5q23 The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing.

Here are things to look for and edit to solve this:

1) Does your description mention "PayPal" if so, remove that.

2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?

If so, remove those.

3) A series of 7 or 10 numbers that looks like a phone number?

4) An @ sign in the description?

5) A misplaced period example fitbit.ly lets go.to the mall

6) The word PO Box, Street, Avenue, or other things that could be part of an address?

7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.

If you can see your listing on this page you should be able to revise it>

https://www.ebay.com/sh/lst/active/contact-info

Here are the policies that apply

https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297

https://www.ebay.com/help/member-behavior-policies/policies/contact-information-sharing-policy?id=43...