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What is the toll free ebay # customer service
Sold an item. Buyer has received and accepted the item. provided 100% POSITIVE feedback and ebay has placed a hold on the funds for 31 days. Does ebay always withhold the payment from customers for 31 days?
3 comments
turnituphi
OP4 months agoThank you. Those with the gold make the rules... That is the last time listing anything on this site with ZERO customer service.
mr_lincoln
Mentor4 months ago@turnituphi
Their customer service support is not what it once was and that has happened to more companies than just eBay. Below is what we share with members. I personally am not enamored with the contact method but we are just the messengers.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4. Type AGENT (you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST
mr_lincoln
Mentor4 months agoHi @turnituphi
No phone number exists to contact eBay about this type of issue.
You do not need to speak to eBay because they will not change their Transaction hold policy. New or low activity Sellers or some high priced sales eBay will hold the funds for up to 31 days regardless of delivery status and Buyer Feedback. In time as sales increase holds can and are lifted. This is the eBay Help page on this subject: Transaction holds | eBay