Locked
Discussions in this board are limited to the original poster and Community Mentors
what is the direct way to contact ebay through phone.
It seems eBay no longer offers phone support service for technical problems, overcharged fees, or other serious problems. It defers to automated bot chat that is completely useless, that doesn't respond appropriately to the queries you offer, like connecting to a live phone support service to solve an issue that could be easily resolved in minutes, rather than days. I wonder, if this is deliberate on eBay's part, since they ultimately enriched themselves at the seller's expense. Especially, when you deactivated a promotional listing or a series of products, and they keep charging you for for fees, and you have to not only double check, but triple check to ensure (having done it three times) to deactivate a promotion on a listing. Meanwhile, they keep charging you. In addition, when there's a canceling on a order, there's a price differential from the payout and a refund of 1% or more, leaving you the seller for a shortfall, when what you received was less than what was refunded (taken out of your account). This is the sort of the thing, you can't resolved through a bot on chat, nor rectify by navigating the support pages for countless of hours.
lady_madonna
Mentor9 months agoHere's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST