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What is going on with USPS?
I have had several packages this week show tracking numbers delivered in random states, including before the buyer even purchased the item. Is anybody else experiencing this? It's effected over 10 of my sales so far and the buyers are all asking for money back due to it looking like I'm in a shipping scam.
I am printing the labels straight off of ebay. For example, if you check this tracking number it shows a package delivered in Gary IN on June 16th...my buyer didn't buy his item, with the same tracking number until June 21st.
Please help!
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1 comment
eastlaneave
Mentor1 year ago@johnandgabbsgames
Text in red is from eBay, the source is the link shown.
UPDATE: "Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may show tracking information from a previous shipment."
"We've identified a small number of USPS tracking numbers for eBay-purchased labels that show tracking activity—such as a 'Delivered' status—before the label was actually created. If you have an unshipped order affected by this issue, please purchase and use a new shipping label to fulfill the order. Since the original labels cannot be voided, we will refund their cost.
For any affected orders that have already shipped, we are working with USPS to ensure delivery is not disrupted. We will also protect your seller performance metrics, including tracking uploads, late shipments, defects, and negative feedback related to these transactions."
https://community.ebay.com/t5/Shipping/Tracking-info-update/m-p/35140940/thread-id/507389
Additionally:
If you need to report, use this ticket ALERT16019