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What is Ebay's phone number? I need to contact an actual agent.
Ebay auto chat customer service useless. Not solving my problem. I need to speak with a human.
Thank you.
2 comments
comics-scifi-collectibles
Mentor5 months ago@wendyzim2 You have to request a call back.
I recommend asking your question here first. We can provide accurate answers and save you time and the frustration of dealing with the bots for most questions. We are experienced buyers and sellers that know eBay policies and procedures.
Or if you prefer>>
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
wendyzim2
OP5 months agoThank you for your help! AGENT is indeed the magic word with Ebay.
It took a few more tries, but I finally reached a screen where it asked if I wanted Ebay to call me. I said yes, put in my phone number and they did call. I let the agent know that it should not be so difficult to reach a human on the phone and that I had gone in many circles trying to get help. Their echat was worthless.
FYI, Ebay had made a mistake and they have agreed to refund my shipping cost that had been offered on item I purchased. The free shipping was offered by EBAY on item I bought and was within Ebay's specified time period. I was denied chance to put in code when seller accepted my offer and Ebay put payment through automatically including full shipping cost that was under $10. Buyers beware!
If there is an Ebay discount offered, make sure seller knows it before you make an offer to try to avoid this auto-pay problem when seller accepts your offer.