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What is eBay’s phone number? Something went wrong and they issued me a refund
My item was sent to an authentic store and was refunded! It was proven to be authentic and is in the mail. I did not submit a request for an item not received and they refunded me. Chat bot keeps sending me in circles!
6 comments
gosimus
Mentor1 year ago@redheadcol
< they refunded me >
You've been inconvenienced, but since you've got your money back, then you've ahead of most members who come here. Couldn't you just buy the item again, perhaps from a different seller if you've lost confidence in this one. You specified that you didn't request a refund ... did the seller claim that you did?
redheadcol
OP1 year agoThat wasn’t the issue- the authenticator approved it in an email but it really wasn’t the case. They got the wrong button. The item was not on its way to me- it was heading back to the seller.
gosimus
Mentor1 year agoAha. I wondered what you mean by "authentic store" but I just scratched my head and skipped over it to what I consider the important part ... namely, getting your money back to you.
eburtonlab
Mentor1 year ago@redheadcol
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
redheadcol
OP1 year agoThank you! I finally obtained that option. This morning it kept sending me in circles.
eburtonlab
Mentor1 year agoYou are very welcome -- good luck!