What happens if I get the wrong item?

Question

Purchased a Samsung galaxy s24 plus with 512gigs memory and got one with only 256gigs

house*of*paws · Answer

Hi @damai_7575

You are completely covered by eBay's Money Back Guarantee. Follow these directions exactly to get your refund:

File a 'return request' from your Purchase History ... choosing 'Doesn't match description or photos' as the reason for the request.
If the seller doesn't provide either a prepaid shipping label OR a full refund within 3 business days ... then go back to your open request and ask eBay to step in. eBay will handle the rest.