What exactly are eBay's business hours?

Question

When do I need to call to be able to speak to a human? I open the claim in the beginning of December and I was told to call back in 3 days if I didn't get a response from the seller, I've been calling back multiple times a day for weeks and I keep being told that it's outside of business hours. Ai can't help me and I need to speak to a human When exactly am I supposed to call to get a human?

eburtonlab · Answer

@nobonagax

eBay does not have a public number for general customer service, you must request a call back if you want to speak to someone on the phone. Most of the time that is not necessary though.

Check the status of your case here:

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701

You may have waited too long. Most cases need you to follow up within twenty-one business days of starting the case for help, otherwise the case is automatically closed.