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What does “New†Condition mean to you?
I bought a Tonner doll that was listed as new. I was excited until it arrived yesterday. The shoes and purse that come with that particular model doll are not included, doll has a mildewy scent like it was stored in a basement for 10 years and since the hair was in a doll hairnet in the sellers photos I couldn’t tell that it was not in same style it should be, looks like the curls have been brushed out. Very disappointed as she is a very pretty doll but there is too much going on for it to be new…missing shoes and purse, the smell and the hair. I requested a refund, seller has great feedback, this is my first letdown.
1 comment
twinkling.smile
·2 years ago@kittylovesdolls
What you describe is indeed not new. This is what eBay says about conditions.
https://www.ebay.com/help/selling/listings/creating-managing-listings/item-conditions-category?id=4765
Did you request a return for an item that doesn't match the listing?
On day 4 you can ask eBay to step in if the seller is not cooperative.
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041