Locked
Discussions in this board are limited to the original poster and Community Mentors
What do you do
Purchased item from a seller in Minnesota and items received broken. I would like to contact seller to discuss return of 2 items that were broken.
1 comment
lisa5768
Mentor2 weeks ago@jacski75
If you receive something, but it is not the item listed or it arrives damaged, you can open a not as described case to get your money back. You have 30 days from the delivery date to open the case.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
Go to your purchase history and in the drop down menu for the item select return this item, Select received damaged item for the return reason.
The seller will need to provide a return shipping label if they want the item back. Do not close the return, no matter what the seller tells you, until you are satisfied. The seller does not need you to close it to send a replacement or do a refund. If you close it you will not be able to reopen it. Make sure to monitor any deadlines so you don't miss them.