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What do I do when they won't let me appeal my case with the 30 days
The website won't let me get to where I need to get to help me appeal my case
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Discussions in this board are limited to the original poster and Community Mentors
The website won't let me get to where I need to get to help me appeal my case
eastlaneave
Mentor4 months ago@dumppro
Can you tell us what happened?
Are you the buyer or the seller?
Then we can provide advice for your situation.
dumppro
OP4 months agoI ordered a slide from aasul. I never got it, nor did my neighbors. I was sent a tracking number and it said it was delivered, as healthcare and from milk moms, inc. I have proof from UPS that I did not get my package. I also filed a police report. I have sent all of that to the seller and eBay.
eBay will not let me appeal my case that was closed because of the tracking number said it was delivered to my town and zip code!
eastlaneave
Mentor4 months ago@dumppro
I'm sorry that happened.
1) First, call the UPS to see if the tracking number label contained your name and your address. (They won't tell you whose name *is* on the package, only that your name and address *is not*.)
a) If your name and correct address were on the label, ask the UPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the UPS if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:
FOR UPS:
You can usually find the weight and other details for UPS here:
https://www.ups.com/track?loc=en_US&requester=ST/
then click " Proof of Delivery"
The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using fake tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered, including your police report. Request a refund.
Use the Customer Service that is on Instagram this way:
- https://www.instagram.com/ebay/
Send a private direct message to the page. Explain you have a fake or false tracking number situation.
Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.
There are additional steps to take if the above isn't effective, just come back and update me.