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What do i do when the buyer contacts me because they have not received the item?
A buyer sent me a message saying they had not received the item I shipped more than 3 weeks ago. The USPS tracking for the item shows it was received by the post office, but then there is no more tracking. What is the best way to handle this? Can I just go ahead and refund? It is insured so I want to make sure I handle it right.
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