What do I do If....

Question

My buyer opened a case because the item shows DELIVERED but she said it was not.  The buyer said she checked with her neighbors too but the package is no where to be found.  She wants a refund but now I don't have the payout or the item I sent...  And it seems impossible to reach eBay customer service by phone.  Does anyone have a phone number?

comics-scifi-collectibles · Accepted Answer

@itsmetammid01   Respond in the refund request with the tracking that shows delivery and you win the case.   Advise the buyer that they need to contact their post office to see where the GPS says the item was located when scanned as delivered.   EDIT TO ADD>   A tip for future listings just start your auctions at a price you will be happy with if you get just one bid.  That way you avoid the non refundable reserve price fee.